While signed in to the app (Android, iOS or app.trakivo.com):
- Open Settings › Account & Profile.
- Tap Delete my account and read the summary of what will be deleted.
- Confirm your identity (password or Google account), type EXCLUIR and confirm.
Delete your Trakivo account
From the app, or right here without the app
This page explains how to delete an account of the Trakivo app, developed by Trakivo Tecnologia LTDA (Brazil, CNPJ 47.953.284/0001-02). Deletion is permanent: the account is closed immediately, the subscription is cancelled and the data is deleted within 30 days.
Delete from the app or the web version
Request the deletion without the app
If you no longer have the app installed, enter your account e-mail and we will send a confirmation link valid for 1 hour. The deletion only happens after you open the link.
Lost access to your registered e-mail? Write to suporte@trakivo.com: support verifies your identity by other means before deleting the account.
What happens when you delete the account
- Your account is closed immediately and you can no longer sign in.
- The subscription is cancelled right away, with no further charges and no automatic refund of the current period.
- Your spaces and everything in them (accounts, transactions, categories, attachments) are deleted; invited people lose access.
- The data is permanently deleted within 30 days and cannot be recovered afterwards.
What is kept for the legal period
Tax and billing records (for example invoices) and security and fraud-prevention records are kept only for the period required by law, as described in the Privacy Policy.
Last updated: September 2026